About Steve’s Applicance Service

Appliances are an integral part of our everyday lives. The simple luxuries of a washer/dryer, dishwasher, stove, or refrigerator are taken for granted until that one day comes when they stop working. It is then that we realize how having a family and no washing machine are not an option.

Repairing appliances is more than a job for me. Having four girls, I understand the impact a broken appliance can have on the family. Not being able to cook dinner, do the dishes and laundry can add stress to an already stressful and hectic lifestyle.

The best part of my job is meeting families, sharing stories, making friends while fixing their appliances as quickly as possible. Over the years, my customers have become part of my extended family. The simple success of Steve's Appliance is the relationships that we have built servicing families for over 30 years.

Code of Ethics

We will never intentionally misdiagnose a symptom or replace a part that does not need to be replaced.

We will never perform a service that we do not feel is absolutely necessary.

We will never charge you for a service that we do not perform.

If we feel, based on experience, that a machine is too old or worn to economically repair with a reasonable expectation of satisfactory continued service, we will advise you of our opinion. However, the decision to repair a machine or take it out of service ultimately rests with you.

We will always make our best effort to arrive at the worksite at the promised time. However, emergencies happen, machines can be temperamental, traffic can be unpredictable and delays can and do occur. As soon as we know we are going to be late, we will attempt to contact you with a revised time of arrival.

You truly are a special person and we are so thankful to have you as one of our local donors. Your kindness saves our organization several thousand dollars a year, money we can use to better help our families. Thank you so very much for being our friend and supporting our House and Mission.

We have used Steve and his services for many years, and have found them to be not only dependable but also efficient and quick - not to mention very friendly and professional. They know exactly what they are doing. I heartily recommend Steve and his crew.

- Nancy C

They were Efficent fast and very cost effective. They had all around great service

- Kenneth Chaplin, South Hadley MA